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- Position: CISL Complaint Handler
- Department: CISL Compliance
- Location: Witney or Newcastle under Lyme
- Reporting to: Julian Barker, Head of CISL Compliance
Purpose of the role: As a Complaint Handler at Courtiers Investment Services Limited (CISL), you will be responsible for managing, investigating, and resolving customer complaints relating to CISL’s investment platform, SIPP/ISA products, and advisory services. You will ensure all cases are handled in accordance with FCA DISP rules, CISL’s internal policies, and the firm’s commitments under Consumer Duty. This role is critical to maintaining regulatory confidence and delivering consistently fair customer outcomes.
Required skills, experience, and qualifications:
- Experience handling complaints within financial services.
- Understanding of FCA DISP rules and Consumer Duty.
- Ability to analyse complex customer journeys.
- Excellent written and verbal communication.
- High attention to detail.
- Ability to manage a caseload in a deadline-driven environment.
- Experience with investment platforms or SIPP/ISA administration.
- Familiarity with CASS principles.
- Knowledge of adviser distribution models.
- Professional qualifications (e.g. Diploma PFS).
The closing date for applications is 10th April 2026
