3rd Line IT Support Engineer

Witney

We are looking for a suitably experienced and qualified individual to join the IT team, based in Witney.

Main Purpose of the Role:

Provide 3rd line support to end users and IT infrastructure. Maintaining a strong customer focus.
Working as part of the IT team which currently consists of Head of IT, IT Systems Manager, 1st/2nd line Systems Engineers
Provide technical support and mentoring to other members of the team
Troubleshoot Incidents and Problems through to root cause
To contribute to the development and implementation of Courtiers IT Infrastructure (On-Premise and Cloud) to support the growth of the business, whilst improving the efficiency and effectiveness of our systems.

Duties and Responsibilities:

To configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: UPS, printers, scanners, mobiles devices, laptops and thin clients.
To monitor and manage the IT systems using appropriate tools, and with the aid of the IT Supplier / Consultants where appropriate, in order to maximise performance and uptime.
To be an effective point of contact for Courtiers Internal IT, resolving issues or referring to 3rd parties as appropriate
Support the Courtiers Helpdesk Team – providing escalation to telephone support, and 1st – 3rd line support as this role is the primary escalation/cover point for the 1st/2nd line Helpdesk team.
Identify areas where improvements can be made in the IT service.
Take responsibility for assigned Projects and deliver them to time, cost and quality.
Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems.
Mentor and train other members of the Internal IT Team.
Hours vary across the team in a rotation from 8am until 6pm Monday – Friday regular travel required between our Witney and Henley-on-Thames offices. Occasional travel will be required to remote offices and other locations.
Working closely with external IT specialists/consultants/providers
To effectively use all the relevant IT facilities made available by the Company.
To use IT facilities within the guidelines set out by Courtiers’ IT Department.

Committed to diversity